Terms & Conditions.
Clear information about bookings, cancellations, vehicle care and specialist treatments at JoJo's Auto Spa. Please review the applicable terms before confirming your appointment.
Before Your Appointment.
We aim to make every booking straightforward and transparent. These terms explain what you can expect from JoJo's Auto Spa and what we ask from customers when booking detailing, paint correction, ceramic coating, Paint Protection Film and other vehicle care services.
Bookings & Vehicle Care
Service Availability & Locations
Some treatments are available exclusively at our detailing studio because of the equipment, environment and time required.
Where mobile service is available, the working area must be safe, accessible and suitable for the treatment. We may decline to work in an environment that we reasonably consider unsafe or unsuitable.
Booking Deposits
A deposit may be required to secure your appointment. The amount will be confirmed before booking and your appointment is not confirmed until any required deposit has been received.
If you cancel or reschedule, we reserve the right to retain all or part of the deposit where reasonably necessary to cover losses directly resulting from the cancellation, including costs already incurred and appointment time we are unable to refill. We will take reasonable steps to minimise our loss.
Cancellation & Rescheduling
Please give us as much notice as reasonably possible if you need to cancel or change your appointment.
Any amount retained or charged following a cancellation will reflect losses reasonably and directly incurred by JoJo's Auto Spa, taking into account costs saved and our ability to refill the appointment.
Late Arrival & No-Shows
Please contact us as soon as possible if you expect to be late. Significant lateness may mean that we are unable to complete the booked treatment and the appointment may need to be rescheduled.
Where a customer fails to attend without reasonable notice, we reserve the right to retain the booking deposit and, where appropriate, recover additional reasonable losses directly resulting from the missed appointment. Any such amount will reflect the loss incurred and will not be applied as a penalty.
If We Cancel Your Appointment
Occasionally circumstances outside our reasonable control may require us to change an appointment. If JoJo's Auto Spa cancels your appointment, we will offer an appropriate alternative date.
Where a suitable alternative cannot be agreed, any payment relating to services not provided, including the applicable deposit, will be refunded.
Vehicle Condition
Please tell us about any known damage, defects, mechanical or electrical issues, previous repairs or other matters that may affect the treatment.
We may photograph the vehicle before, during and after the service to document its condition and the work carried out.
Additional Work & Charges
Prices and time estimates are based on the information available when the booking is made. Excessive contamination, pet hair, mould, bodily fluids, heavy soiling or other unexpected conditions may require additional work.
Where this materially affects the agreed service or price, we will discuss the additional work and obtain your agreement before proceeding.
Personal Belongings
Please remove valuables and personal belongings from the vehicle before your appointment, particularly where interior cleaning is booked.
Items that prevent safe or reasonable access to an area may be left in place and that area may not be fully treated.
Pricing & Quotations
Unless stated otherwise, prices shown on our website include applicable VAT and are indicative where the final price depends on vehicle size, condition, contamination or treatment requirements.
Where possible, any material change to a quoted price will be explained and agreed before additional work is carried out.
Collection & Payment
Unless otherwise agreed, the outstanding balance is due when the service has been completed and before or upon collection of the vehicle.
Customers are encouraged to inspect their vehicle at collection and raise any immediate concerns with us where reasonably possible.
Bookings Made Online, by Telephone or Message
Where a booking is entered into at a distance, you may have statutory cancellation rights depending on the circumstances. Where applicable, information about those rights will be provided as required by law.
If you ask us to begin providing a service during an applicable statutory cancellation period, we may ask you to expressly request that the work begins. If you subsequently exercise an applicable statutory right to cancel after work has begun, you may be required to pay a proportionate amount for services already supplied, where permitted by law.
Nothing in these terms limits any statutory cancellation rights that apply to your booking.
PPF Installation Terms
Paint Protection Film is a specialist, hand-installed treatment. The following terms apply specifically to PPF installations and should be reviewed before your vehicle is presented for installation.
Pre-Installation Inspection
We may inspect and photograph the vehicle before work begins to document its condition. Existing stone chips, scratches, dents, corrosion, paint defects, panel damage and previous repairs may be recorded.
If the condition of a panel makes installation unsuitable, we may recommend corrective work or decline to install film to that area.
Existing Paint Defects
PPF is a protective treatment and does not repair existing stone chips, scratches, dents, corrosion or paint defects.
Existing imperfections may remain visible beneath the film and their presence does not in itself indicate a defect in the film or installation.
Previously Repaired or Repainted Panels
You must tell us before installation about any known previous paintwork, body repairs, SMART repairs, resprays or refinishing.
Aftermarket, repaired or refinished paint may not have the same adhesion or durability as original factory paint.
Paint & Lacquer Integrity
Where paint or lacquer is already poorly bonded, application, repositioning or future removal of PPF may reveal or contribute to failure of the underlying finish.
JoJo's Auto Spa will exercise reasonable care and skill when installing or removing PPF. However, we cannot guarantee the integrity of non-factory, previously repaired, deteriorated or otherwise compromised paint where failure results from the condition or adhesion of the underlying finish rather than a failure by us to exercise reasonable care and skill.
Film Coverage & Edges
PPF coverage and finishing methods vary according to panel shape, vehicle construction, access and the installation method used.
Where practical and appropriate, edges may be wrapped or extended. Where a pre-cut pattern is used, the film may not extend beyond every panel edge.
Seams, Joins & Relief Cuts
Some panels or vehicle designs may require visible edges, seams, joins or relief cuts to achieve a safe and durable installation.
These characteristics can be normal aspects of PPF installation and do not in themselves constitute an installation defect.
Installation Environment & Minor Imperfections
PPF is professionally installed by hand in a controlled working environment. Every reasonable effort is made to minimise dust and contamination.
Due to the nature of the installation process, very small isolated particles or minor cosmetic imperfections may occasionally be present and do not necessarily constitute an installation defect where they do not materially affect the appearance, adhesion or performance of the film.
Workmanship Concerns
Significant contamination, lifting, excessive creasing or other suspected workmanship issues should be reported to JoJo's Auto Spa.
We will inspect the installation and, where appropriate, provide a suitable remedy in accordance with your legal rights and any applicable workmanship arrangements.
Curing Period
Immediately following installation, the film may show temporary moisture pockets, slight cloudiness or small areas of installation solution beneath the surface.
These will generally reduce naturally as the film cures. Curing time varies according to temperature, humidity and environmental conditions.
Do Not Adjust The Film
Customers should not puncture, press, trim, peel, lift, heat or otherwise attempt to correct the film themselves during or after curing.
If you are concerned about an area of film, contact JoJo's Auto Spa so that we can inspect it before any adjustment is made.
PPF Aftercare
Customers are responsible for following the aftercare guidance provided following installation, including taking appropriate care around film edges.
Damage caused by misuse, accidents, inappropriate cleaning, aggressive chemicals, pressure washing too close to film edges, third-party work or failure to follow reasonable aftercare instructions may not be covered by the applicable manufacturer warranty or workmanship arrangements.
Accidental & External Damage
PPF is designed to help protect paintwork but cannot prevent all forms of damage.
Damage resulting from impacts, accidents, vandalism, severe stone strikes, environmental contamination, misuse or other external causes is not automatically an installation defect.
Film Removal
We recommend that PPF is professionally removed using appropriate techniques.
The condition of the underlying finish following removal can depend on the original paint condition, previous repairs, age, adhesion and integrity of the paintwork.
Manufacturer Warranty
Where the installed film carries a manufacturer's warranty, that warranty is subject to the manufacturer's applicable terms, exclusions and any registration or maintenance requirements.
Manufacturer warranty coverage is separate from JoJo's Auto Spa's responsibility for the quality of our installation.
Reporting a PPF Concern
If you believe there is an issue with the film or installation, please contact JoJo's Auto Spa promptly and provide photographs where possible.
We may need to inspect the vehicle before determining whether the issue relates to the film, installation, underlying paintwork, external damage or another cause.
Vehicle Collection
Customers are encouraged to inspect the vehicle at collection and raise any concerns at that time where reasonably possible.
Some characteristics may only become apparent during the curing period. If you notice an issue after collection, please contact us promptly so that an inspection can be arranged.
Before PPF installation, please tell us if you know or suspect that any part of your vehicle has previously been resprayed, repainted, SMART repaired, refinished or subject to body repair. This is particularly important because the adhesion and integrity of repaired paint can differ from the original factory finish.
Consumer Rights
JoJo's Auto Spa will provide its services with reasonable care and skill. Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded or restricted under applicable consumer law.
Where you believe a service has not been carried out with reasonable care and skill, please contact us so that we can assess the issue and, where appropriate, provide a remedy in accordance with your legal rights.
Acceptance of Terms
By confirming a booking with JoJo's Auto Spa, you confirm that you have been given the opportunity to review the terms applicable to your service. Where relevant, service-specific conditions, manufacturer warranty requirements and aftercare instructions also apply.
